frequently asked questions
Find answers to some of the most common questions
relating to machine installations and technical service.
How close to the water & power supply does the machine
need to be?
Answer: 1 metre.
Can you arrange plumbing?
Answer: No. Café Bar technicians will only connect to existing
What electrical power do I need to
Answer: We will discuss this with you at the time of placing your
Will staff training be given on how to operate the
Answer: Yes. Our technician and a member of the sales team will
attend the installation and conduct all necessary training.
Will the installation engineer bring my ingredient order
with him to commission the machine?
Answer: No. Ingredients will be dispatched to you the day before
the planned installation day.
Can I arrange a suitable time for the engineer to
Answer: Yes. Please advise us of your requirements when placing
Must I have a water treatment system?
Answer: We cannot force you to have one fitted but strongly
recommend you do. Please see our section on Water Treatment for an
explanation of the benefits. If you do not have a unit fitted, you
may be charged for water related breakdowns. You also run the risk
of serving poor drinks to your customers and/or staff!
How long does it take an engineer to arrive from placing a
Answer: We use best endeavours to attend within 24 hours of a call
being placed. Bespoke response times are available subject to
Can I arrange service cover for weekends?
Answer: Yes. Please discuss with your account manager.
How long will I have to wait for spare
Answer: Normally our engineers are fully
equipped with all relevant parts on their vehicle. If a part is
required we can normally despatch overnight to arrive the next
Is technical service cover provided free of charge for
the first 12 months after installation?
Answer: No. All machines come with a manufacturers warranty which
varies by machine. Service cover levels will be discussed with you
before your machine is ordered to ascertain the correct level of
cover and agree costs.
Can you provide a replacement machine if my machine is out
of action for a prolonged period of time?
Answer: If we are unable to repair your machine in a reasonable
time and provided your agreement is up to date we will replace your
equipment when we believe it is necessary.
What basic maintenance can I do
Answer: You will be trained on the day of
installation regarding all elements of daily up keep and
cleaning of your Café Bar beverage system. Helpful guides can also
be downloaded from our download area.
Can I speak to a technical qualified service person
first before you send out an engineer?
Answer: Yes. We will want to try and get you up and running as soon
as possible, so anything we can do over the telephone to diagnose
and fix your problem will help us both.